![]() You may have the wrong team selected in VNC Viewer.If you have disabled cloud connections in VNC Server's Options dialog, under the Connections heading.Mac: In System Preferences > Energy Saver, make sure Prevent computer from sleeping automatically when the display is off is selected.Windows: In Control Panel > Power Options > Change when the computer sleeps, make sure Put the computer to sleep when plugged in is Never. ![]() It is advisable to prevent a remote computer sleeping or hibernating while remote access is required: It may be that the remote computer is asleep.If it isn't, you won't be able to connect. Check that the remote computer is connected to the Internet. ![]() Check there are no service issues on the RealVNC status page.If, however, you are unable to connect and VNC Viewer displays the error message "VNC Server is not currently listening for Cloud connections" when you try to connect, please check the following: ![]() VNC Server should be functioning correctly if there is a green tick (and no error messages) displayed in its Status dialog: ![]()
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